PRIVACY POLICY

1. Who we are

Pest Control Pro provides professional pest control, extermination, and wildlife removal services across Toronto and the Greater Toronto Area, Ontario, Canada.

Business Address: 2482 Dufferin St, Toronto, ON M6B 3R1 

Phone: (647) 471-1332 

Email: info@pestcontrolpro.ca

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact us, request a quote, or use our services.

2. Scope

This Policy applies to pestcontrolpro.ca and any forms, phone calls, emails, and on-site service interactions related to our business. By using our website or services you agree to the practices described in this Policy.

3. Information We Collect

Information you provide directly:

• Contact details such as your name, email address, phone number, and service address when you request a quote or book an appointment
• Service details such as the type of pest, property type, and any relevant infestation information you share with us
• Business information for commercial pest control clients such as company name, facility type, and contact person
• Feedback, reviews, and any communications you send us directly

Information collected automatically:

• Device and usage data such as IP address, browser type, pages viewed, visit timestamps, and referring pages
• Cookies and similar technologies used for website functionality, analytics, and advertising performance

Information from third parties:

• Analytics and advertising platforms that help us measure website and campaign performance
• Payment partners that process transactions where applicable

4.How We Use Your Information

We use your information to:

• Provide quotes, schedule appointments, and deliver the pest control services you request
• Communicate with you about your service, treatment follow-ups, and warranty visits
• Send appointment reminders and service updates
• Improve our website performance, service quality, and customer experience
• Measure the effectiveness of our marketing and advertising
• Maintain safety, security, and legal compliance records
• Meet our obligations under applicable Canadian law

5. Legal Bases for Processing

We collect and process your personal information under the following bases:

• Contract, to provide the pest control services and quotes you request
• Legitimate interests, to improve our services, prevent fraud, and operate our business
• Consent, for optional activities such as marketing emails, SMS updates, and non-essential cookies
• Legal obligations, for billing, warranty, and regulatory compliance records

6. CASL Compliance

Pest Control Pro complies fully with Canada’s Anti-Spam Legislation (CASL). We will never send you commercial emails or text messages without your express or implied consent. Every marketing communication we send includes a clear and easy unsubscribe option. We honour all unsubscribe requests within 10 business days. If you have any concerns about communications you have received from us, contact us at info@pestcontrolpro.ca.

7. Cookies and Tracking Technologies

We use cookies to run core website features, remember your preferences, and gather analytics data that helps us improve our site. Advertising cookies may be used to show relevant ads to interested visitors and to limit repetition. You can manage or disable cookies through your browser settings at any time. Please note that some website features may not function correctly if certain cookies are disabled.

8. Analytics and Advertising

We may use analytics tools such as Google Analytics to understand how visitors use our website. We may also use advertising platforms such as Google Ads and Meta to reach potential customers in Toronto and the GTA. These tools may collect information through cookies or similar technologies. Where required by law, we request your consent before placing non-essential cookies on your device.

9. Payment Processing

If you pay for services by phone, online, or on-site, your payment details are handled by our trusted payment processing partners. We do not store full payment card numbers on our servers. Our payment processors manage your financial information under their own privacy policies and security standards.

10. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers under contract such as website hosting, analytics platforms, advertising networks, and payment processors
• Subcontractors or partner technicians strictly for the purpose of delivering your booked service
• Authorities or legal advisors where required by law or to protect the rights and safety of our customers, staff, or the public
• Successors in the event of a business merger or asset transfer, subject to this Policy

11. Data Retention

We keep your personal information for as long as necessary to provide our services, maintain warranty records, resolve any disputes, and meet our legal and regulatory obligations. Retention periods vary depending on the type of data and applicable requirements under Canadian law.

12. Your Privacy Rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) you have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or incomplete information
• Withdraw your consent to marketing communications at any time
• Request the deletion of your personal data, subject to legal exceptions
• Ask questions about how your data is being used

To exercise any of these rights, email us at info@pestcontrolpro.ca with your request. We may ask you to verify your identity before processing your request.

13. Children’s Privacy

Our services are intended for adult property owners, tenants, and business operators. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information through our website, please contact us immediately at info@pestcontrolpro.ca and we will promptly delete it.

14. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption and access to customer data is restricted to authorised staff only. No method of data transmission or storage is completely secure, and we encourage you to contact us immediately if you believe your information has been compromised.

15. Third Party Links

Our website may contain links to third-party websites including industry associations, certification bodies, and partner organisations. We are not responsible for the privacy practices of any external sites. We encourage you to review the privacy policy of any website you visit through a link on our site.

16. Changes to This Policy

We may update this Privacy Policy from time to time as our business or legal requirements change. The updated version will carry a new Effective Date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

16. Contact Us

For questions about this Policy, your personal data, or your privacy rights, please contact us:

Pest Control Pro 2482 Dufferin St, Toronto, ON M6B 3R1 

Phone: (647) 471-1332 

Email: info@pestcontrolpro.ca 

Website: pestcontrolpro.ca

Business Hours: Open 24/7